1. W H A T I S Y O U R T U R N A R O U N D T I M E ?
- We currently require 1-2 weeks to complete your scrolls! Sometimes we complete them early and we will give you a shout! We create as you order, we are involved in every step from start to finish. Please keep in mind we have little ones and they require A LOT of attention.
2. H O W D O I K N O W W H E R E A N D W H E N T O P I C K U P ?
- We offer pick up once weekly on Fridays in either North Edmonton or St. Albert (8:00 am-8:00 pm MST). If you choose contactless pick up at checkout, we will message you to arrange a date and time! Please keep in mind that we create these scrolls as you order them so it takes about 1-2 weeks to complete them.
- Your name will be written on the white cap on the side of the scroll. If you order multiple scrolls, they will be tied together.
- PLEASE NOTE: If you do not pick up your scroll at the agreed upon location/time and do not let us know, your scroll will be shipped at your own expense.
3. H O W L O N G D O E S I T T A K E T O S H I P M Y S C R O L L ?
- Great Question! We use Canada Post to ship all our beautiful scrolls. When you order online you can choose your shipping method (expedited, etc.). They will provide you with an estimate arrival time. We cannot guarantee these dates as once they are shipped we are unable to control the process.
- We ship our scrolls once weekly on Fridays.
4. D O Y O U O F F E R R E F U N D S O R R E T U R N S ?
- At this point in time we do not. All sales are final.
5. H O W D O I O R D E R A C U S T O M S C R O L L ? W H E N D O E S T H E D E S I G N P R O C E S S S T A R T ?
- Ooo! The fun part! If you are interested in creating a custom scroll for your space or as a gift - you have come to the RIGHT place! Please select "custom scroll" under the SHOP tab and check out. You will see a space labeled "special instructions", in this area please type what you would like your scroll to say with any additional information you want to share with us! Don't worry - we will email you with a few proofs within 5-10 days of receiving payment so you will have a chance to see your creation come to life. We want to ensure you LOVE your scroll and enjoy the entire process.
- PLEASE NOTE: The design process STARTS 5-10 days once payment has been RECEIVED. Designing a scroll takes some time - we may contact you prior to the 5 days but just keep that in mind if you haven't heard from us right away.
- Additional Information: 1. Add a custom scroll to your cart.
2. Enter your quote and any other details in the "Special Instructions" box at checkout. 3. The Paper & Script company will contact you with a few proofs of your scroll design within 5-10 days of your order being completed. * Please note: If you require your scroll sooner, contact us directly via email and we will try our best to accommodate (rush fee may apply).
4. Once the scroll is finalized, The Paper & Script Company will then have it sent off to production and the design process is complete.
6. I S E L E C T E D E - T R A N S F E R A S M Y P A Y M E N T O P T I O N , H O W S O O N D O I N E E D T O S E N D T H E E - T R A N S F E R ?
- As soon as possible! We get together once weekly to create your scrolls. If we have not received payment, your order will be moved to the following week. So basically, if you send it as soon as you submit the order you will receive your scroll sooner.
- Our turnaround time is 1-2 weeks from when payment is received.